Terms of Service

By accessing or using PrepSolution, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, you may not use our platform. These terms constitute a legally binding agreement between you and PREPSOLUTION INC. We recommend that you read them carefully before creating an account or making a purchase.

To access our paid services, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.

You agree to notify us immediately if you suspect any unauthorized use of your account. PREPSOLUTION INC is not liable for any loss or damage arising from your failure to protect your account credentials. We reserve the right to suspend accounts that appear to be compromised.

ACT Score Guarantee

Plans for the ACT carry a Score Guarantee in place of the pass guarantee, because the ACT is a scored test with no pass line. If you complete your plan and your official ACT Composite does not rise by at least 3 points, we extend your access free of charge. The guarantee is a promise of additional study time, not a cash refund.

Eligible plans

The ACT Complete Prep System on a 3, 6 or 12 month plan, bought directly from PrepSolution, and the ACT + SAT bundle (see below). The one-month ACT Starter is not covered.

Conditions

1. Starting score. You provide an official ACT score report, or the score from an official ACT practice test, from a test taken in the 90 days before your purchase. Its Composite is your starting score.
2. Completing the plan. Before your access ends, you answer at least 90% of the QBank questions assigned in your study plan and complete every full-length practice test in it. Completion is measured from your account records.
3. Official retest. You take an official ACT within 60 days after your access ends and provide that official score report.
4. The comparison. We compare the Composite on your new official score report with your starting score. Each Composite is the one printed for a single test date, not a superscore.

What you receive

If your Composite rose by fewer than 3 points, we extend your access, with everything your plan included, for the same length you bought: 3 more months on a 3-month plan, 6 on a 6-month plan, and 12 on a 12-month plan. The extension is not itself covered by a further guarantee.

How to claim

Email support@prepsolution.com within 30 days of receiving your new official scores, with both score reports attached. We confirm your completion from your account and reply within five business days.

Limits

• One claim per purchase.
• The guarantee applies to the student who holds the account and does not apply to an account shared between students.
• Score reports must be genuine and unaltered; a claim based on altered or someone else’s results is void.
• The guarantee is separate from, and does not change, the 24-hour refund window above.

A summary of these terms appears on the ACT product page. If the two ever differ, these terms apply.

SAT Score Guarantee

Plans for the SAT carry a Score Guarantee in place of the pass guarantee, because the SAT is a scored test with no pass line. If you complete your plan and your official SAT total score does not rise by at least 100 points, we extend your access free of charge. The guarantee is a promise of additional study time, not a cash refund.

Eligible plans

The SAT Complete Prep System on a 3, 6 or 12 month plan, bought directly from PrepSolution, and the ACT + SAT bundle (see below). The one-month SAT Starter is not covered.

Conditions

1. Starting score. You provide an official SAT score report, or the score from an official SAT practice test, from a test taken in the 90 days before your purchase. Its total score is your starting score.
2. Completing the plan. Before your access ends, you answer at least 90% of the QBank questions assigned in your study plan and complete every full-length practice test in it. Completion is measured from your account records.
3. Official retest. You take an official SAT within 60 days after your access ends and provide that official score report.
4. The comparison. We compare the total score on your new official score report with your starting score. Each total score is the one printed for a single test date, not a superscore.

What you receive

If your total score rose by fewer than 100 points, we extend your access, with everything your plan included, for the same length you bought: 3 more months on a 3-month plan, 6 on a 6-month plan, and 12 on a 12-month plan. The extension is not itself covered by a further guarantee.

How to claim

Email support@prepsolution.com within 30 days of receiving your new official scores, with both score reports attached. We confirm your completion from your account and reply within five business days.

Limits

• One claim per purchase.
• The guarantee applies to the student who holds the account and does not apply to an account shared between students.
• Score reports must be genuine and unaltered; a claim based on altered or someone else’s results is void.
• The guarantee is separate from, and does not change, the 24-hour refund window above.

A summary of these terms appears on the SAT product page. If the two ever differ, these terms apply.

The ACT + SAT bundle

The ACT + SAT bundle on a 3, 6 or 12 month plan includes both guarantees above. Each one applies on its own terms, measured on its own test: a rise of at least the ACT guarantee’s points in your ACT Composite, or of at least the SAT guarantee’s points in your SAT total score.

• One claim per purchase. You claim under the guarantee for the test you retake. A bundle purchase supports one claim in total, not one per test.
• Completing the plan. The completion condition is measured on the course for the test you retake.
• What you receive. If your claim succeeds, we extend access to the whole bundle, both courses, for the same length you bought.

A summary appears on the ACT + SAT bundle page. If the two ever differ, these terms apply.

You agree to use PrepSolution only for its intended purpose of personal exam preparation. The following activities are strictly prohibited and may result in immediate account termination:

Sharing your account credentials with others or allowing multiple people to use a single account. Using automated tools, bots, or scrapers to extract content from the platform. Reproducing or distributing exam questions or rationales in any form, including on social media, forums, or other websites. Attempting to reverse engineer, decompile, or interfere with the platform's technical infrastructure.

We monitor for violations and reserve the right to terminate accounts that breach these terms without refund.

We reserve the right to suspend or terminate your account at any time if you violate these Terms of Service or engage in conduct that we determine, in our sole discretion, is harmful to the platform, other users, or PREPSOLUTION INC. In the event of termination for cause, you will not be entitled to a refund. You may also close your account at any time by contacting us at contact@prepsolution.com.

If you have questions about these Terms of Service, please contact us at contact@prepsolution.com. We are happy to clarify any provision and aim to respond within two business days.