Emotional Intelligence and Situational Leadership
5
EQ Components
Self-awareness, self-regulation, motivation, empathy, social skills
4
Leadership Styles
Directing, Coaching, Supporting, Delegating
Match
Style to Readiness
Follower maturity drives leadership style
match your style to the follower, not your preference
Hersey-Blanchard Style Grid
directionlow
direction
Directing
high dir · low supp
new hire
Coaching
high dir · high supp
learning
Supporting
low dir · high supp
capable
Delegating
low dir · low supp
senior IC
follower matures clockwise · so does your style
EQ · Five Components
Self-awareness
Self-regulation
Motivation
Empathy
Social skills
Exam Traps
EQ is teachable, not innate
The PMP tests awareness that emotional intelligence can be developed through practice and feedback.
Situational leadership matches the follower
Match your style to the follower readiness, not your own preference. A Performing team does not need Directing.
Empathy is not agreement
Empathy means understanding how the other person feels. It does not mean agreeing with them.
EQ can be learned
Self-awareness, empathy, social skills. All teachable with practice.
One style does not fit all
Directing a senior engineer is insulting. Delegating to a new hire is abandonment. Match the style.
First day on the bike. You hold the seat and give clear instructions. The rider needs guidance.
They can pedal but fall often. You ride alongside and offer corrections. Less hands-on.
They ride on their own but get nervous on hills. You encourage and remove obstacles.
They can ride to school alone. You trust them and stay out of the way.
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